Own a dedicated book of veterinarians as their primary relationship partner, with clear retention and revenue goals.
Retain, engage, and grow shift volume through proactive relationship management and data-driven diagnosis of engagement drops.
Build community connection through 1:1 conversations, local events, and conference representation.
Roo is on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built a leading veterinary staffing platform connecting over 20,000 veterinary professionals with more than 9,000 animal hospitals, providing 3 million hours of healthcare and helping vets earn over $200 million.
Lead and mentor a team of Mid-Market and Enterprise Customer Success Managers, driving retention and expansion.
Collaborate with Sales, Product, and Support leaders to ensure a seamless customer journey and positive experience.
Leverage data to track team performance, develop CSM playbooks, and manage risk for multi-shop operators.
Shopmonkey is the leading auto-repair shop software company, providing a cloud-based solution to help auto shops consolidate tools and streamline operations. Headquartered in Silicon Valley, the company has over 3500+ customers and was named #4 on Forbes' America's Best Startup Employers list.
Lead a high-performing CSM team, providing coaching and driving team OKRs.
Oversee a complex enterprise book of business, building scalable CS methodologies.
Manage C-level relationships and partner cross-functionally to deliver customer outcomes.
Atlassian creates collaboration software like Jira, Confluence, and Loom that help teams unleash their potential. They are a global, inclusive company with thousands of employees and a culture that values diverse perspectives and continuous learning.
Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
Manage renewals for 400+ customers, including pricing negotiations.
Partner with Sales to drive expansion and cross-sell opportunities.
Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.
Lead daily customer support operations, ensuring high service levels and team accountability.
Coach and develop team leads and supervisors to improve performance and service quality.
Partner with Production to resolve complex issues and drive process improvements.
Partner company is a production-focused organization handling customer orders and manufacturing. It fosters a collaborative, fast-paced remote culture with an emphasis on continuous improvement and accountability.
Design, launch, and improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
Develop targeted campaigns that help customers move from trial to meaningful product adoption.
Use customer signals and data to identify friction points and create timely interventions.
1Password is a cybersecurity company that provides enterprise password management and Unified Access Management to help businesses securely adopt SaaS and AI tools. With over 180,000 business customers and $400M in ARR, the company has a fast-paced, dynamic culture focused on innovation and customer trust.
Own and grow ARR across the client portfolio through disciplined retention and expansion strategies.
Build, lead, and develop the Customer Success team, including Director-level leaders.
Define and execute a scalable Customer Success strategy aligned to growth and product roadmap.
Arbital Health is a rapidly growing healthcare technology and actuarial leader that centralizes, measures, and adjudicates value-based care contracts at scale. We were co-founded by Brian Overstreet and Travis May, backed by leading investors, and have established ourselves as a trusted partner for over 40 payers and providers.
Lead and develop a fully remote customer support team handling chat, phone, and email for families.
Take ownership of quality assurance, including ticket audits, coaching sessions, and root cause analysis.
Act as escalation point for difficult family situations and drive continuous improvement through data and reporting.
OpenEd is an education technology company that opens the world to every learner. With over 100,000 students served, they maintain a strong culture with an eNPS of 76, placing them in the top 0.1% of technology companies.
Manage a high-volume portfolio of 200+ accounts, driving renewals and product adoption.
Leverage usage data and automation to proactively identify risk and expansion opportunities.
Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.
Calendly is a scheduling platform that automates meeting scheduling for millions of people and businesses. They are a growing company with a focus on product innovation and customer experience.
Lead customer implementations of iQueue products, managing end-to-end onboarding and configuration.
Partner with cross-functional teams and hospital stakeholders to optimize patient throughput.
Design and execute test scenarios to validate system functionality before go-live.
LeanTaaS creates software solutions combining lean principles, predictive analytics, and machine learning to transform hospital operations. With over 190 health systems and 1,200 hospitals using its products, the company has raised more than $300 million from top-tier investors and is named among the top 100 AI companies.